Patti Lind - facilitation - resolution - change Communication at Work - A Monthly eNewsletter

August 2010

Creative Teambuilding

If you are a leader, don't allow yourself obvious privileges that you do not allow your staff. The latest offenders on this are leaders who constantly check their blackberries in meetings with their staff, including one-on-one conversations. I frequently have employees approach me and ask me to please tell their boss to "break the blackberry" habit. The same goes for letting yourself get angry when you wouldn't tolerate a "raised eyebrow or tone" from your employee. Leaders are only successful because people offer their "followership." If you lose followership, you are not a leader... regardless of the title you hold.

Recommended Book

Season for Non-violence is a website that sends out a daily quote on issues related to conflict resolution. Here is the quote that arrived in my inbox today: "one must be fond of people and trust them if one is not to make a mess of life." - E.M. Forster

Newsflash: all previous editions of "Communication at Work" are now available on my website at www.pattilind.com.

Communication Tip of the Month

Patti Lind Opening Your Hands Opens Your Mind

Hold your hands out in front of you as if you were holding an imaginary big ball. Everything between your two hands is the wholeness of you: your thoughts, concerns, aspirations, feelings, experiences, desires. When people listen to us with curiosity and without judgment, our hands are able to stay open.

But, when the listening response is disinterest, impatience, discounting, mocking, annoyance, and anger our hands come closer together. We reveal less and less of ourselves. Think about the people in your life and how constrained in their presence you have become because it is clear that offering your full self to them isn’t something that is wanted. Even people who love us dearly, can be very narrowing in what they can accept in us.

When we offer less of ourselves, that impacts the quality and depth of our conversations. This affects the stability of our relationships, which ultimately impacts the choices that we are able to make as we negotiate work, family, and life.

Lately when I have been listening to people, I have imagined my hands in front of me inviting them to be their whole self with me. When I notice myself feeling judgmental and beginning to limit what they say to me, I consciously have been trying to hold my reactions back and give them the freedom and safety to say what they need to say. I imagine holding my hands open.

  • When you are listening, pay attention to whether you are encouraging people to open up, stiffen up, or shrink down.
  • When you are sharing yourself to others, recognize that just because others are poor listeners, doesn’t mean that you need to minimize yourself. Continuing to share yourself openly can be an act of courage.

Do you have a question for Patti? Send an email to patti@pattilind.com and it may be answered in next month's newsletter.

Contact Patti Lind: www.pattilind.com | patti@pattilind.com | 503.775.1662